License key error

This support ticket is created 4 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Zona horaria del colaborador: America/Jamaica (GMT-05:00)

Este tema contiene 3 respuestas, tiene 2 mensajes.

Última actualización por Shane 4 years, 9 months ago.

Asistido por: Shane.

Autor

Mensajes

September 10, 2021 at 7:35 pm #2166051

kyleE

I am trying to: add my license to my website

Link to a page where the issue can be seen: flynaples.com

I expected to see:

Instead, I got: Invalid site key for the current site.

September 10, 2021 at 8:29 pm #2166105

Shane

Colaborador

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi Kyle,

Thank you for getting in touch.

To resolve this I would recommend following the instructions in the link below.

https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

Paying special attention to number 3

This should allow you to register successfully.

Thanks,
Shane

September 10, 2021 at 9:06 pm #2166119

kyleE

I did follow that but it doesnt work. The plugin was registered under a different company before and that company no longer maintains our website so we bought our own license. When I try changing them it says its the wrong key for the site

September 13, 2021 at 2:00 pm #2167961

Shane

Colaborador

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi Kyle,

What is the exact URL are you trying to re-register the site with ? As I was able to register the site with my account with no issues at all.

Is it that you're copying and pasting the website url from your browser to register?

Please let me know.

Thanks,
Shane

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