I am seeing some connection error on cloned site toolset page. Please help

This support ticket is created 4 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Este tema contiene 1 respuesta, tiene 2 mensajes.

Última actualización por Shane 4 years, 5 months ago.

Asistido por: Shane.

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December 15, 2021 at 7:18 am #2244891

Rajiv Kumar

When I go to cloned site enlace oculto of production site and try to go to toolset page, it shows me connection error, which should not happen. I am sending screenshot. Please help.

Regards

December 15, 2021 at 2:09 pm #2245269

Shane

Colaborador

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi Rajiv,

Thank you for getting in touch. As you mentioned this is a clone of the production site which i'm assuming has a different URL where the flywheelsites.com domain name isn't in the URL.

This would mean that product key is no longer able to verify given the new URL. This is a common occurrence when sites have been migrated/cloned and there is a change in the URL.

The fix is to generate a new site key for the new URL.

Thanks,
Shane