Saltar navegación

[Cerrado] First image block not displaying in Safari

This support ticket is created 4 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 -
- 13:00 – 18:00 13:00 – 18:00 13:00 – 18:00 14:00 – 18:00 13:00 – 18:00 -

Zona horaria del colaborador: America/Jamaica (GMT-05:00)

Este tema contiene 3 respuestas, tiene 3 mensajes.

Última actualización por Shane 4 years, 2 months ago.

Asistido por: Shane.

Autor
Mensajes
#2355797
Screen Shot 2022-05-04 at 8.02.22 PM.jpg

Hi, I am using the Toolset image block with Lightbox links on several pages and I am finding it common in Safari (desktop and mobile) that any images loaded as part of the initial load will fail to render/display. I am using the Astra theme, as well as the WP Rocket template which is configured to lazy load images. From what I can tell this is only happening on Safari. Here are pages I have experienced it on:

enlace oculto
enlace oculto
enlace oculto

#2356075

Nigel
Colaborador

Idiomas: Inglés (English ) Español (Español )

Zona horaria: Europe/London (GMT+01:00)

Screenshot 2022-05-05 at 08.24.36.png

Hi David

I wonder if you have a caching issue in Safari.

When I visit the links the first image loads (the same result as in Firefox and Chrome).

Can you clear your browser cache, and—if possible—maybe access the page from a different device than you normally use to see if it loads normally?

#2357073

Yea it happens even on a new private browser window. It's not consistent sometimes I have to click around to see it. These are all pages it will happen on:

enlace oculto
enlace oculto
enlace oculto
enlace oculto
enlace oculto
enlace oculto

It seems to be related to the image "LazyLoading" setting for the WP Rocket plugin. However, it does not happen with the normal Gutenberg image component, only the Toolset one.

#2357335

Shane
Colaborador

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi David,

I'm taking a look at all these links in both Safari and Firefox and the images are loading perfectly fine for me.

Assuming here that you still have the lazyload enabled correct? Have you tried visiting the site from a mobile or a completely separate device from the on you noticed the issue on ?

Thanks,
Shane

El debate ‘[Cerrado] First image block not displaying in Safari’ está cerrado y no admite más respuestas.