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[A la espera de la opinión de los usuarios] Error when resetting password

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Este tema contiene 1 respuesta, tiene 1 mensaje.

Última actualización por Minesh 4 days, 3 hours ago.

Asistido por: Minesh.

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#2879064
Screenshot 2026-09-10 102443.png

Hi there,

I'm not a dev so excuse my lack of knowledge... but I hope I can get some help please!

I've had some team members passowords expire this month and have tried to reset it, but each time they are hit with this error and can't proceed to saving a new password, so essentially they are locked out of their accounts.

I have Toolset access which did expire this month but have just renewed it, but have still not solved this issue.

Is it related and how can I resolve this?

Thanks

#2879143

Minesh
Colaborador

Idiomas: Inglés (English )

Zona horaria: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I'm not sure how the reset password workflow you setup. Are you using Toolset for reset password?

What if you try to disable ALL Toolset plugins for a moment and check without Toolset plugins - Do you see it working?