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[Cerrado] disconnecting a relationship throws an error

This support ticket is created 2 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Zona horaria del colaborador: Asia/Kolkata (GMT+05:30)

Este tema contiene 5 respuestas, tiene 2 mensajes.

Última actualización por Minesh 2 years, 3 months ago.

Asistido por: Minesh.

Autor
Mensajes
#2683470

I am trying to:
disconnect posts

Link to a page where the issue can be seen:
enlace oculto

I expected to see:
successfully disconnect verge 907 relationship

Instead, I got:
There has been an error, please try again later.

#2683616

Minesh
Colaborador

Idiomas: Inglés (English )

Zona horaria: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I see you are using number of third-party plugins and most of those plugins are outdated.

I see the fatal error:
- PHP Fatal Uncaught Toolset_Element_Exception_Element_Doesnt_Exist: Unable to load posts 3970 (3970).

There seems to be broken related posts that I've tried to fix by interacting with the database.

Can you please check now and try to add new connections:
- enlace oculto

#2683631

Hello Minesh,

As soon as I add back the lakeVU 3 it adds back the Verge 907 as well, disconnecting it also removes lakeVU3

#2683800

Minesh
Colaborador

Idiomas: Inglés (English )

Zona horaria: Asia/Kolkata (GMT+05:30)

Can you please check now: enlace oculto

I've deleted the garbage entry from the database and I can see now it shows one record connected that is: lakeVU 3

#2683848

Hi Minesh,

may I ask how did you do that? because there are a couple of floorplans like this that we need to fix

#2684072

Minesh
Colaborador

Idiomas: Inglés (English )

Zona horaria: Asia/Kolkata (GMT+05:30)

Actually - its database interaction that will require some efforts.

If you can tell me what are the problematic IDs for which you have issue with and share those links and I will be happy to fix that on your behalf.

Can you please share those problematic links with IDs and what is your expected result.

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