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[Resuelto] Comments blog

This support ticket is created 3 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Zona horaria del colaborador: America/Jamaica (GMT-05:00)

Este tema contiene 10 respuestas, tiene 2 mensajes.

Última actualización por albertA-2 3 years, 8 months ago.

Asistido por: Shane.

Autor
Mensajes
#2447187

Hi.
A short time ago the comment form of our blog is no longer there at the bottom end (enlace oculto" . The pages are designed with toolset. What do you suggest?
Regards

Daniel Follonier
daniel.follonier@rioandlearn.com

#2447239

Shane
Colaborador

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi Albert,

Thanks for getting in touch.

Would you mind allowing me to have admin access to check on the site to see what is happening here?

Also were there any new plugins installed since you've noticed the issue ?

Thanks,
Shane

#2447241

Shane
Colaborador

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Private fields

#2447243

Shane
Colaborador

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Private fields

#2447673

Shane
Colaborador

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi Albert,

Thank you for the login details.

I've checked to ensure that comments have been enabled and they are. Can you let me know if there was anything done to the site before you notice this changes?

Please let me know.
Thanks,
Shane

#2447675

Shane
Colaborador

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi Albert,

Thank you for the login details.

I've checked to ensure that comments have been enabled and they are. Can you let me know if there was anything done to the site before you notice this changes?

Please let me know.
Thanks,
Shane

#2448651
Screenshot_1.jpg

Hi!
In our site blog ( enlace oculto) , you still can't see the comments, I attach an image. If you want, I'll give you the password and username to enter our staging site and be able to see better and do tests without fear of playing the live.

enlace oculto

user: blogvault
password: da4d7720

#2449525

Shane
Colaborador

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi Albert,

It turns out to be that the comments block was missing from the page.

Can you check on the page below and let me know if it is now displaying the correct information.
enlace oculto

Thanks,
Shane

#2449731

Hi Shane
I can see the comments but what we want i sorry for no tell before, we want to normal users write comments at the end of that posts.

#2449737

Shane
Colaborador

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi Albert,

You can actually add the comments form back to the page by editing the page template at the link below.
enlace oculto

There is a block called Posts Comment Form. If you add this to your page you should be able to allow users to add new comments.

Thanks,
Shane

#2451019

My issue is resolved now. Thank you!