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[Resuelto] Can't update subscription on multisite

This support ticket is created hace 2 años, 7 meses. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

Este tema contiene 2 respuestas, tiene 2 mensajes.

Última actualización por Valeriia hace 2 años, 7 meses.

Asistido por: Minesh.

Autor
Mensajes
#2336863
Screenshot_2.png

Hello,

I'm running a multisite for one of the projects.

My subscription was renewed a few days ago, all other sites handled it well, but on multisite it says "You are using an expired account of Toolset". Clicking refresh does not change anything.

Please advise.

#2336917

Minesh
Supporter

Idiomas: Inglés (English )

Zona horaria: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please try to click on link "Unregister Toolset from this site" and then try to create a new site key and try to register the site again. Do you see it working?

More info:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

#2337573

Hi Minesh,

When I tried it before it did not work. But something has changed since I wrote you (I suppose you did something on your side, not sure). When I opened it today it was "unregistered" by itself and I managed to add the site.

So it works now.

Thanks