[Resuelto] Can't add new data. Just refreshes the page and directs me to edit layout.
This support ticket is created hace 2 años, 12 meses. There's a good chance that you are reading advice that it now obsolete.
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Tell us what you are trying to do? I'm trying to add a new "Speaker" as I set it up previously and used to be able to add new custom post type data a few months ago, but now I cannot.
Is there any documentation that you are following? No, I've just started doing it the way I have always done it.
Is there a similar example that we can see? No.
What is the link to your site? Just my website: hidden link
What is happening is, I go to add my new speaker to my speaker website and after loading the post type to fill in the details it will refresh the page and direct me to the "Edit Layout" for my "Speakers Layout" however it is a blank one and not the actual one for the layout. It doesn't show any of the set up I have previously done for my speakers. If you view any of my speakers on the front end you will see that it formatted in a way to display different information for the speaker in different sections and columns. So you can see the info formatted properly but it seems I can't add new speakers or update old ones.
I was thinking it's about time to update my plugin as it says this under the Toolset Layouts plugin line - "There is a new version of Toolset Types available. View version 3.4.7 details or update now" but when I go to update it says "Update failed: undefined"
So I'm at a loss of what to do at this point without ruining what I've done to my current speakers and how to test this.
Hello. Thank you for contacting the Toolset support.
Lets go step by step. Its important first to update the plugins to it's latest official release version.
Can you please share admin access details so I can check first why you are not able to update the plugins to latest version.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
