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[Resuelto] All my Content Templates have disappeared

This support ticket is created hace 4 años, 7 meses. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Este tema contiene 2 respuestas, tiene 2 mensajes.

Última actualización por PaulS4783 hace 4 años, 7 meses.

Asistido por: Waqar.

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#1653655

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The site is working as expected HOWEVER on the Content Templates screen it doesn't show any of the templates I created.

WP 5.4.1
ToolSet Types 3.3.10
ToolSet Views 3.2.1

#1653769

Hi,

Thank you for contacting us.

To troubleshoot these missing content templates, I'll suggest the following steps:

1. Please make sure that WordPress, active theme, and plugins are all updated to the latest versions.

2. It would be interesting to test this with all non-Toolset plugins disabled and a default theme like Twenty Twenty.

If it's fixed, you can start adding the disabled items, one-by-one, to narrow down to a possible conflicting one.

3. In case the issue still persists, I'll need temporary admin access details, to see how everything is set up in the back-end.

Let me know how it goes and I've set your next reply as private.

Note: Please make a complete backup copy, before sharing the access details.

regards,
Waqar

#1653783

Problem solved.
It appears that an update to the WPML Translation Management plugin was the cause.

I disabled the WPML Translation Management plugin and all my Content Templates reappeared.

STRANGELY, when I re-enabled the WPML Translation plugin, all my Content Templates remained visible.

Not sure what happened.