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[Cerrado] white screen of death when toolset and kadence blocks both active on this site

This support ticket is created hace 4 meses, 1 semana. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

Este tema contiene 1 respuesta, tiene 2 mensajes.

Última actualización por Mateus Getulio hace 4 meses, 1 semana.

Asistido por: Mateus Getulio.

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#2709075
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when toolset and kadence blocks both active on this site and I am trying to edit a Project or any post, I get the white screen of death. Even with vanilla 2024 theme, no other plugins and no content on page the issue persists.

Link to a page where the issue can be seen:
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#2709255

Mateus Getulio
Supporter

Idiomas: Inglés (English )

Zona horaria: America/Sao_Paulo (GMT-03:00)

Hello there,

I checked it and the issue is not happening in a sandbox containing fresh copy of WordPress and Toolset.

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I installed Kadence Blocks – Gutenberg Blocks in the sandbox and the editor doesn't crash as in the test site.

I tried changing the PHP version on the staging site via htaccess, but it didn't work and I ended up locked out the site.

Can you please provide us with ftp access to the staging site as well? I'm enabling the private fields in your next reply.

Are you able to temporarily switch to PHP 8.0 or 8.2 to see if this error is associated with the PHP version?

Thank you, please let us know.
Mateus

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