White Screen of Death after updating and activating Layouts 2.1

This support ticket is created hace 7 años, 1 mes. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Etiquetado: Layouts plugin

Este tema contiene 3 respuestas, tiene 2 mensajes.

Última actualización por Luo Yang hace 7 años, 1 mes.

Asistido por: Luo Yang.

Autor

Mensajes

octubre 29, 2017 at 9:16 am #583053

Geoffrey Cleverley

When I update to latest Layouts, get the white screen of death. Roll back to 2.0.3 and all is well again.

Haven't figured out if it's a conflict with other plugins yet. More than happy to send along a duplicate.

Thanks

octubre 30, 2017 at 3:32 am #583166

Luo Yang

Dear Geoffrey,

I can download the duplicator package file, in order to install the package file in my localhost, I need the file installer.php.
Could you provide the file installer.php too? thanks

octubre 30, 2017 at 3:54 am #583167

Geoffrey Cleverley

Hey Luo,

Thanks for your help.

Here you go

enlace oculto

octubre 30, 2017 at 8:21 am #583214

Luo Yang

Thanks for the details, I tried your duplicator package in my localhost, with below steps, but can not see the problem:
get the white screen of death

Here are the detail steps, please correct me if there is anything missing
1) run installer.php, install the duplicator package
2) login with username "secure", here I get a 500 error, I checked the debug logs, see this:
[Mon Oct 30 16:09:12.130182 2017] [core:alert] [pid 5828:tid 1888] [client ::1:49822] E:/xampp-php-7.1/htdocs/zanemellupe/wp-admin/.htaccess: Invalid command 'AddOutputFilterByType', perhaps misspelled or defined by a module not included in the server configuration, referer: enlace oculto
This is a problem of file /wp-admin/.htaccess, so I simply rename the file into another name, then I am able to login to the dashboard
3) You are using Layouts plugin 2.0.3, so I replace it with the latest version of Layouts 2.1
see screenshot plugins.JPG
test your website both in front-end, and admin side, there isn't any white screen as you mentioned above, please describe detail steps for how and where I an see the problem, thanks