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[Resuelto] Using a User form, valid emails get rejected

This support ticket is created hace 5 años, 3 meses. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Hoy no hay técnicos de soporte disponibles en el foro Juego de herramientas. Siéntase libre de enviar sus tiques y les daremos trámite tan pronto como estemos disponibles en línea. Gracias por su comprensión.

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Este tema contiene 5 respuestas, tiene 2 mensajes.

Última actualización por Gerard hace 5 años, 3 meses.

Asistido por: Luo Yang.

Autor
Mensajes
#1314109

Using a User form, valid emails get rejected (ex: @brownu.edu)

I've also rested it on a vanilla site. Was easily reproduced..

#1314141

Hello,

Thanks for the details, I can duplicate the same problem in my localhost, and have escalated it, will update here if there is anything news.

#1314719

Excellent..

I was starting to wonder if it went out and validated that emails really existed..

#1315139

This issue is very strange, and has been escalated, I will update here if there is any news.

#1315329

Here is the feedback from our 2nd tier supporter:
The Toolset’s email validation function not only checks for the format of the entered email address, but it also checks if the domain name used also has a valid MX ( ref function: enlace oculto ) and DNS ( ref: enlace oculto ) records attached to it.

If you’ll check that email address’s domain’s through any tool like hidden link, you’ll see that no MX or NS records exist for it, which is why it is failing the validation.

And in fact, enlace oculto says there isn't valid MS accord for domain name "brownu.edu", and Toolset form says it is not valid email address.

See similar thread here:
https://toolset.com/forums/topic/custom-field-email-address-entry-is-invalid-when-a-specific-domain-is-used/

#1315915

Thank you for explaining. This is actually better than I expected. Good move.