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[Resuelto] update failed

This support ticket is created hace 5 años, 7 meses. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Hoy no hay técnicos de soporte disponibles en el foro Juego de herramientas. Siéntase libre de enviar sus tiques y les daremos trámite tan pronto como estemos disponibles en línea. Gracias por su comprensión.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

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Este tema contiene 2 respuestas, tiene 2 mensajes.

Última actualización por ScottM9386 hace 5 años, 7 meses.

Asistido por: Minesh.

Autor
Mensajes
#1238917
Capture.PNG

Hi,

tried using installer - but failed. please see screenshot.

#1238929

Minesh
Supporter

Idiomas: Inglés (English )

Zona horaria: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - can you please share access details so I can check why installer is not working.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

#1239138

My site is a multi-site. can't update using installer from a sub-site. I updated via the main site plugin page.