[Resuelto] Unable to parse data from service response.

[Autor]

Mensajes

[paulG-5]

I'm trying to register Toolset and I get this message:
Unable to parse data from service response.

I've tried deleting the key and making a new one from scratch, and still the same response.
Also tried a default theme and deactivating all the other plugins.

Also, a few of my other sites will not update any of the Toolset plugins and I get a "Update failed: undefined" message, and on inspection cannot communicate with the Toolset API server.

Is there an issue?

[Minesh]

Hello. Thank you for contacting the Toolset support.

Maybe server could be busy or not available at that time due to updates or any other possible reason.

Could you please check now, do you see it working as expected?

[paulG-5]

Hi Minesh.
Checked and still gives the same response.
Also rebooted router for a new IP, and cleared my cache.

[paulG-5]

And on one of my other sites which I'm trying to update, I still get a "update failed:undefined" with communication errors.

[Minesh]

I checked with our systems team and they able to find the issue and fix it. Can you please try now and check if you able to register the site.

[paulG-5]

Great. Works on both registering and updating.
Thank you.