Unable to connect the Toolset plugin to toolset

Este hilo está resuelto. Aquí tiene una descripción del problema y la solución.

Problem:

I am having an issue connecting the Toolset plugin to toolset.com, even though Toolset is registered on my site.

I receive a message stating that there is a network problem or security setting preventing the connection.

Solution:

- Go to Plugins > Add New, and click on the Commercial tab.

- Click the "Check for updates" button and look for any error messages.

- If there are connection error messages, it means your web server cannot connect with the Toolset API server.

- Ask your hosting service provider to whitelist the following URL:

https://api.toolset.com

This support ticket is created hace 1 año, 10 meses. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Este tema contiene 2 respuestas, tiene 2 mensajes.

Última actualización por jeanL-2 hace 1 año, 10 meses.

Asistido por: Christopher Amirian.

Autor

Mensajes

febrero 24, 2023 at 1:39 pm #2560797

jeanL-2

i've this message in the back office :

"Unable to connect the Toolset plugin to toolset.com. Toolset needs to be connected to its server to search for new versions and security updates. A network problem or security setting is preventing this connection. Please allow outgoing communication to toolset.com to remove this notification."

but Toolset is registered on this site. So i can't see where the problem is

febrero 26, 2023 at 4:30 pm #2561873

Christopher Amirian

Supporter

Idiomas: Inglés (English )

Hi there,

Please check these:
Go to Plugins> Add new and click on the Commercial tab, click the button "Check for updates", and check if there is any error message.

If you get some connection error messages, that means your web server can not connect with Toolset API server:

enlace oculto

Please ask your hosting service provider to whitelist the URL above.

Thanks.

marzo 1, 2023 at 7:40 am #2563517

jeanL-2

My issue is resolved now. Thank you!