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[Resuelto] Toolset plugin cannot connect to toolsetcom

Este hilo está resuelto. Aquí tiene una descripción del problema y la solución.

Problem:

There are some JS errors in the the "Toolset Debug Information and Troubleshooting" page.

Solution:

There should be other compatibility issue(with other plugins/theme) in your website, and it won't prevent you from taking debug information.

Relevant Documentation:

This support ticket is created hace 3 años, 4 meses. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Este tema contiene 3 respuestas, tiene 2 mensajes.

Última actualización por Laura hace 3 años, 4 meses.

Asistido por: Luo Yang.

Autor
Mensajes
#2244683

Hi! I am having the same problem with the dev site as I did with the production site.

I tried what you did to fix it on this site but I notice a problem. When you said this:
" To check if your plugins are able to validate correctly you will need to go to Toolset -> Dashboard, then click on help in the top right hand corner. Select the Toolset Debug tab then click "Toolset Debug Information and Troubleshooting"

I tried to do that but clicking on the Toolset Debug Tab did not do anything. Like I didn't even click it, then I noticed this error in chrome devtools on the toolset dashboard page backend:

jquery.min.js?ver=3.6.0:2 Uncaught TypeError: Cannot read properties of undefined (reading 'value')
at Function.fg [as fromTextArea] (codemirror.min.js?ve….1-alpha-ee20357:22)
at Object.d.codeEditor.initialize (code-editor.min.js?ver=5.8.2:2)
at HTMLDocument.<anonymous> (custom.js?ver=5.8.2:11)
at e (jquery.min.js?ver=3.6.0:2)
at t (jquery.min.js?ver=3.6.0:2)
fg @ codemirror.min.js?ve….1-alpha-ee20357:22
d.codeEditor.initialize @ code-editor.min.js?ver=5.8.2:2
(anonymous) @ custom.js?ver=5.8.2:11
e @ jquery.min.js?ver=3.6.0:2
t @ jquery.min.js?ver=3.6.0:2
setTimeout (async)
S.readyException @ jquery.min.js?ver=3.6.0:2
(anonymous) @ jquery.min.js?ver=3.6.0:2
e @ jquery.min.js?ver=3.6.0:2
t @ jquery.min.js?ver=3.6.0:2
setTimeout (async)
(anonymous) @ jquery.min.js?ver=3.6.0:2
c @ jquery.min.js?ver=3.6.0:2
fireWith @ jquery.min.js?ver=3.6.0:2
fire @ jquery.min.js?ver=3.6.0:2
c @ jquery.min.js?ver=3.6.0:2
fireWith @ jquery.min.js?ver=3.6.0:2
t @ jquery.min.js?ver=3.6.0:2
setTimeout (async)
(anonymous) @ jquery.min.js?ver=3.6.0:2
c @ jquery.min.js?ver=3.6.0:2
fireWith @ jquery.min.js?ver=3.6.0:2
fire @ jquery.min.js?ver=3.6.0:2
c @ jquery.min.js?ver=3.6.0:2
fireWith @ jquery.min.js?ver=3.6.0:2
ready @ jquery.min.js?ver=3.6.0:2
B @ jquery.min.js?ver=3.6.0:2

So I'm wondering if that's why I can't fix this myself?
Can you help to get this site connected to Toolset and to also see why I'm getting this error as well?

Thank you!

#2244685

I forgot to put the link to the ticket where I had same problem on the prod site:
enlace oculto

#2244947
localhost.png
toolset-api.png

Hello,

I can login into your website:
1) Your website can connect with Toolset API server, see it here:
Dashboard-> Plugins-> Add new-> Commercial
enlace oculto
See my screenshot toolset-api.JPG

2) For the "Toolset Debug Information and Troubleshooting" page:
enlace oculto
I can see the JS error message as you mentioned above in your development website, but I can not duplicate the same problem in my localhost with a fresh WP installation + the latest version of Toolset plugins, see my screenshot localhost.JPG
So there should be other compatibility issue(with other plugins/theme) in your website, and those JS error message is for WordPress Classic editor, it won't take effect on taking Toolset debug information, you can simply ignore them

#2245241

My issue is resolved now. Thank you!

I guess it takes a few minutes for the error to go away... but, Yes it is now gone!
Thank you!