Toolset plugin cannot connect to toolset website

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Zona horaria del colaborador: Asia/Kolkata (GMT+05:30)

Este tema contiene 1 respuesta, tiene 1 mensaje.

Última actualización por Minesh 1 month ago.

Asistido por: Minesh.

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Enero 12, 2026 at 7:01 am #2843177

tonyZ

I am trying to: connect the Toolset plugin to toolset.com

Link to a page where the issue can be seen: enlace oculto

I expected to see: No errors

Instead, I got: Error connecting to toolset.com

Upon checking the error details, the recent Installer log was successfully updated, but I received an error.

Enero 12, 2026 at 9:35 am #2843191

Minesh

Colaborador

Idiomas: Inglés (English )

Zona horaria: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

That is strange. When if you try to delete the existing site key and create a new site key from your account's Sites and try to register the new site key and chekck if the newly created site key works for you.
- https://toolset.com/account/sites/

More info:
- https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed