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[Resuelto] "Sorry, you are not allowed to access this page" issue with Gravity Forms

This support ticket is created hace 6 años, 10 meses. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

Este tema contiene 6 respuestas, tiene 2 mensajes.

Última actualización por Shane hace 6 años, 10 meses.

Asistido por: Shane.

Autor
Mensajes
#622535

Hello, I am getting a "Sorry, you are not allowed to access this page." message when attempting to view entries to our Gravity Forms.

When we disable the access plugin it works fine.

Thank you for any help...

#622732

Shane
Supporter

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi Jason,

Thank you for contacting our support forum.

I just logged into the site and enabled the access plugin and wasn't able to notice the issue. I was able to access the list of gravity forms normally.

Please let me know.
Thanks,
Shane

#622735

THank you for checking. It is actually the responses that we are unable to access...

We can access the forms...

#623434

Shane
Supporter

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi Jason,

I'm trying to replicate this issue with Gravity forms and access and will let you know of any updates.

Thanks,
Shane

#623451

Shane
Supporter

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi Jason,

Is it possible for you to generate a key for gravity forms so that I can test this ?

If so can you let me know what is needed to generate the key.

Thanks,
Shane

#623667

I am sorry, I do not understand how to generate a key. I have generated a key for the site in wp-types. Is a gravity forms key separate?

#623698

Shane
Supporter

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Screen Shot 2018-03-09 at 9.24.25 AM.png

Hi Jason,

This is what i'm referring to. See Screenshot.

Thanks,
Shane