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[Resuelto] Registration Issue following Upgrade to Final Released Version

This support ticket is created hace 6 años, 6 meses. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

Este tema contiene 18 respuestas, tiene 3 mensajes.

Última actualización por aaronM-9 hace 6 años, 5 meses.

Asistido por: Shane.

Autor
Mensajes
#905651
temp2.jpg
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I'm opening this ticket at the request of your customer support. I recently deleted the beta version of Types, Views, Access, Layouts, and Forms, and reinstalled them using the final released version. Afterwards, I was getting an error message on the plugins page saying I need a subscription. However, following the register link shows a page that shows active registration. Customer service recommended de-registering and re-registering, but that did not work. See attached screenshots.

#905728

Hi Aaron,

can you please try the following:
Go to my sites page: https://toolset.com/account/sites/
Remove your registered site from there
Go to the plugins page
Try to register your plugins again

Please share your findings with us here and will proceed to the next step.

Thanks.

#905761

I deleted the site from your webpage, unregistered it on my end, recreated a new site key, re-registered the site using that key, and it is still having the same issue.

- Aaron

#905799

Shane
Supporter

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi Aaron,

Would you mind allowing me to have admin access to the site so that I can check on this for you ?

Thanks
Shane

#905872

Shane
Supporter

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi Aaron,

From what I can see here enlace oculto

The plugins have been registered successfully.

Thanks,
Shane

#905880

Yes, but please go to the plugins.php page and you will see the error messages.

Toolset is working - it's just displaying error messages on the plugins page that shouldn't be there.

- Aaron

#906400

Shane
Supporter

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi Aaron,

I have another customer with the same issue as this.

Would you mind if I took a copy of the website so that I can provide to our team for further debugging ?

Thanks,
Shane

#906447

Yeah, no problem. Thanks.

- Aaron

#906487

Shane
Supporter

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi Aaron,

I've escalated this to our 2nd tier supporters for further analysis.

Thanks,
Shane

#906871

Shane
Supporter

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi Aaron,

What I want you to do is to de-register the site and then regenerate a new site key for that site and then re-add it to our toolset plugins.

Please try this and let me know if it works.

Thanks,
Shane

#906873

I've already tried that once but will give it a go again. Just going to hold off because I think Beda is in there right now troubleshooting another issue, so I don't want to mess him up by taking temporarily turning off the license. Will get back to you.

- Aaron

#906892

Hi Shane,

I just tried re-registering using both the http:// and https:// addresses. Neither seems to do the trick. Still seeing the error message.

- Aaron

#907085

Shane
Supporter

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Screen Shot 2018-05-31 at 1.52.17 PM.png

Hi Aaron,

I went ahead and generated a key on my end for your site to test this out and was able to resolve the issue atleast on my end. See Screenshot

Could you re-add your site key to the website and let me know if the issue is resolved.

Thanks,
Shane

#907126

I added the new site key in and it's still producing the errors.

- Aaron

#907153

Shane
Supporter

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Escalated for further checking