Page showing 502 error

This support ticket is created hace 6 años, 3 meses. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	14:00 – 18:00	13:00 – 18:00	-

Supporter timezone: America/Jamaica (GMT-05:00)

Etiquetado: Types plugin

Este tema contiene 6 respuestas, tiene 2 mensajes.

Última actualización por leilaG hace 6 años, 2 meses.

Asistido por: Shane.

Autor

Mensajes

octubre 12, 2018 at 1:58 pm #1126324

leilaG

Hello, we have one page of a custom post type showing a 502 error but all other pages are working okay.

This particular page shows a long list of website links

Frontend page - enlace oculto
Backend page - enlace oculto

We have recreated the page and get the same 502 page.

Not sure what is causing this? could it be all the website links in one page?

octubre 12, 2018 at 3:18 pm #1126423

Shane

Supporter

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi Leila,

Thank you for contacting our support forum.

Do you have access to the server logs for this site ? It could point us to why this is happening.

Please let me know.

Thanks,
Shane

octubre 12, 2018 at 3:30 pm #1126429

leilaG

Hi Shane

Apache logs enlace oculto

Error logs enlace oculto

Let me know if you need anything else

octubre 12, 2018 at 3:51 pm #1126444

Shane

Supporter

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi Leila,

It seems your theme is throwing a fatal error.
PHP Fatal error: Call to undefined function get_header() in /nas/content/live/biocitygroup/wp-content/themes/bridge/index.php on line 1

Could you try swapping it temporarily to a default wordpress theme and check the page again ?

Thanks,
Shane

octubre 16, 2018 at 8:45 am #1128114

leilaG

I tested with default wordpress theme, still the same.

octubre 16, 2018 at 2:23 pm #1128285

Shane

Supporter

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi Leila,

Thank you for the information.

I need some background information on this.

Could you let me know when did this issue started to occur ? What was the last thing done before you noticed this.

Thanks,
Shane

octubre 22, 2018 at 11:03 am #1131952

leilaG

My issue is resolved now. Thank you!

I figured out it was the schema plugin causing this.