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[Resuelto] connecting issue

This support ticket is created 3 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Zona horaria del colaborador: Asia/Kolkata (GMT+05:30)

Este tema contiene 1 respuesta, tiene 2 mensajes.

Última actualización por Minesh 3 years, 1 month ago.

Asistido por: Minesh.

Autor
Mensajes
#2496357

I am trying to:
Have the plugin properly connected

Link to a page where the issue can be seen:
enlace oculto

I expected to see:
no toolset error

Instead, I got:
Toolset plugin cannot connect to toolset.com
Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.

We have disconnected and reconnected, including deleting the key from toolset, but still the error persists. Under communication error details we see:
OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [body] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [action] => site_key_validation [site_key] => EVUpVnbKPm [site_url] => enlace oculto [source] => 3 [installer_version] => 2.6.1 [theme] => Jupiter Child Theme [site_name] => National Institute of Canine Service and Training (NICST) [repository_id] => toolset [versions] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [types] => 3.4.17 [wp-views] => 3.6.3 ) ) ) ) [timeout] => 45 ) )

#2496509

Minesh
Colaborador

Idiomas: Inglés (English )

Zona horaria: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

That is really strange.

Can you please navigate to:
=> Dashboard => Updates and click on "Check Again" button/link and check if that help you to resolve your issue.