[Resuelto] Can’t update

[Autor]

Mensajes

[Valeriia]

Hi,

I tried to re-register the site multiple times with the same result: it's registered in /wp-admin/plugin-install.php?tab=commercial, and in the list of plugins it says that I need to register. So in the end I can't update unless manually.

I'm attaching the screenshots.

On other websites, I see the notice in plugin list: "You must have a valid subscription in order to get upgrades or support for this plugin. Purchase a subscription or enter an existing site key", but still can update.

Please advise.

P.S.:
Your upload an image button is not reacting. I already complained about it a few times.
So the screenshots are here: enlace oculto

Thanks.

[Shane]

Hi Valeria,

Thank you for contacting our support forum.

I've seen a couple issues like this and it seems to be caused by the Toolset Lite release for our WPML customers.

What you can do its to perform a manual update of the plugin by downloading them from our downloads page below.

https://toolset.com/account/downloads/

Please try this and let me know if it helps.
Thanks,
Shane

[Valeriia]

Hi Shane,

I updated manually but still see the message "You must have a valid subscription in order to get upgrades or support for this plugin. Purchase a subscription or enter an existing site key." for the Views plugin.

Re-registering the site didn't help.

[Shane]

Hi Valeria,

Our Team has recognise the issue and are working on a fix for this. But the plugins should still work as intended

Thanks,
Shane

[Valeriia]

Thanks.