I am trying to:
I have a Custom Post 'Fragrance' which has a custom field (Fragrance Details) which was visible till some time back and I was using it and today when I edit any Fragrance, I can't seem to find it. On checking in Toolset->Custom Fields I can see the Custom Field and it shows it as connected to 'Fragrance' but I still can't find it when I edit or add new Fragrance
Link to a page where the issue can be seen:
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I expected to see:
Instead, I got:
Hello and thank you for contacting Toolset support.
I need to perform several tests, such as disabling other plugins and switching the theme. Some plugins, Toolset included, are network activated, so, I'll need to deactivate them on the network level to check.
I suggest taking a copy of your website and analyze it locally. Sounds good for you?
Hi Jamal
Thanks for the update..:-).. yes, it's perfectly fine for me if you can download a local copy and do tests on your local machine. If it's difficult to download a copy to your local machine and If you need a staging server, let me know and I could provide that option to you.
Do keep me posted.
Have a nice day..:-)..
Regards,
Alim
Thank you, Alim,
I took a copy of your website using the Duplicator Pro plugin, which I installed, and then I built the copy locally and the issue was not reproducible. The fields group does appear for the Fragrance posts. Check this screenshot enlace oculto
The copy that I took was built by converting the subsite into a regular WordPress site, instead of a multisite installation.
So, I'd like to see how we can fix this on a multisite installation. Please prepare that staging site, and if I am not able to fix this on the staging site, I'll take a full copy of the multisite installation and check it locally as a multisite.
I am looking forward to your reply.
Hi Jamal
Thanks for the update..:-)..
I have set up the staging site.. here's the link
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You can use the same username and password that I had provided earlier for the production site. Also please note that when you try to access the staging site, there could be a modal/popup that'd ask you for username and password.. please use the same credentials as those for wp-admin and it'd work fine.
Do keep me posted.. Have a nice day..:-)..
Regards,
Alim
Hello Alim and thank you for providing this staging site.
I started by deactivating Toolset plugins at the network level and activating them at the subsite level. And the Fields group appeared. So, I deactivated the plugins again at the subsite level and activated them at the network level, and the Fields group still appeared on a Fragrance post. Check this screenshot enlace oculto
I would say this is most probably a cache issue, and the cache gets invalidated after activating/deactivating plugins. So, I'll suggest doing the same on the production site:
- Temporarily deactivate Toolset plugins at the network level.
- Activate the plugins at the subsite level.
- Check if the issue is fixed.
- Deactivate the plugins at the subsite level, and activate them again at the network level.
Let me know what you will get.
My issue is resolved now. Thank you!
