1 User role not redirected to "My Account" - 2 others are

This support ticket is created hace 4 años, 10 meses. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Europe/London (GMT+01:00)

Etiquetado: Access plugin, Views plugin

Este tema contiene 2 respuestas, tiene 2 mensajes.

Última actualización por MargeP6083 hace 4 años, 10 meses.

Asistido por: Nigel.

Autor

Mensajes

agosto 22, 2020 at 12:39 am #1749085

MargeP6083

I have multiple user roles who use the /my-account/ to login and should redirect to the same page.

enlace oculto

Users who have Pending Industry and Industry roles are re-directed to the Woocommerce account page: enlace oculto. I can't override or remove this behavior.

Other 2 roles, talent and casting roles, are able to login and redirect correctly to /my-account/.

Is there another setting I am missing?
Thank you!

agosto 24, 2020 at 7:19 am #1753295

Nigel

Colaborador

Idiomas: Inglés (English ) Español (Español )

Zona horaria: Europe/London (GMT+01:00)

Hi Marge

I visited your site, and see the key part of the my-account page is this log-in link for guests:

[wpv-login-form redirect_url="<em><u>enlace oculto</u></em>"]

Looking at the roles (at Toolset > Access > Custom Roles) I can't see anything that would account for the difference.

Do you have a staging site for testing?

Can you confirm if the same happens in a minimal environment? That is, with all non-Toolset plugins except WooCommerce disabled, running a standard theme such as twentytwenty, and with any custom code disabled.

That would help eliminate the possibility of some conflict with other code causing the problem, and if that's the case you can use a process of elimination to identify the source of any such conflict.

agosto 25, 2020 at 12:43 am #1754151

MargeP6083

I opened a ticket with woocommerce. Thank you!