Profile: victorD-4

Problem:
The customer is concerned about what will happen to their custom types, fields, and templates if their Toolset license expires after one year. They want to know if these elements will stop working or be lost.

Solution:

We informed the customer that the existing Toolset plugins will continue to work on their site, and their data will not be affected. However, they will lose access to updates and support for the plugins. We emphasized the importance of updates, as they include new features and hot fixes. Although no immediate issues will occur, using outdated Toolset plugins may eventually cause bugs or site crashes due to updates in other software like WordPress, PHP, and themes.