Profile: veraL-2

Problem:

The customer reported that when opening any of their post types, the "Folders" box in the right-hand column generates an infinite loop, causing the rest of the page content to never load. This issue prevents the customer from making any changes to post types, and they have to close the tab to continue. Updating to the latest release of the plugins did not resolve the issue.

Solution:

We investigated the issue and found that it was caused by the plugin 'WP Media Folder.' By temporarily disabling this plugin, the issue could not be reproduced. We suggested configuring the 'WP Media Folder' plugin to prevent it from adding the 'Folder' option to the Toolset Post Type edit screen to resolve the issue.