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[Résolu] White page after active Layout plugin

Ce fil est résolu. Voici une description du problème et la solution proposée.

Problem:

The issue here is that the user is getting the White Screen of Death when enabling the Layouts plugins.

Solution:

In this case the user was getting the error Maximum execution time of 55 seconds exceeded

This can be resolved by following the instructions in the link below. https://thimpress.com/knowledge-base/how-to-increase-maximum-execution-time-for-wordpress-site/

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 12 réponses, has 3 voix.

Last updated by konstantinosD Il y a 3 années et 2 mois.

Assigned support staff: Shane.

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#1085515
Schermata 2018-08-17 alle 09.25.41.png

I am trying to:
I tried to reinstall the plugin and increase the memory

#1085539

Could you:

1. Enable WP Debug and paste here the Error you see on the page where you seethe WPOD?
Just add this in your wp-config.php

define('WP_DEBUG',true);

https://codex.wordpress.org/WP_DEBUG

2. Check if the error persists with just Toolset, and Theme Twenty Seventeen

3. If not, re-enable Theme and Plugins to see which is conflicting, and let us know so we can help you to fix it

Thanks!

#1085571

no erro to debug file

I believe the error depends on the Thema Toolset Starter.
changing thema with Twenty Seventeen I managed to activate Layout
Changing the Toolset Starter child theme has blocked the DB

#1085773

Shane
Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Konstantinos,

If the error is caused due to the toolset starter theme then I would recommend using a different theme. This is because our Toolset Starter theme is no longer supported.

You can take a look at the link below for our recommended themes.
https://toolset.com/documentation/recommended-themes/

Thanks,
Shane

#1085774

Shane
Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Konstantinos,

If the error is caused due to the toolset starter theme then I would recommend using a different theme. This is because our Toolset Starter theme is no longer supported.

You can take a look at the link below for our recommended themes.
https://toolset.com/documentation/recommended-themes/

Thanks,
Shane

#1085791

I started designing the site about a year ago and the toolset theme was recommended. The problem is that I have to deliver within a few days and it is not possible to change the basis of the topic. It can help me to fix it quickly since, before the transfer for publication, the site was working properly under the development directory.
Thank you
Kostis

#1085831

Shane
Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Konstantinos,

Would you mind allowing me to have admin access to the site to have a look ? As well as FTP

Also when is this due to launch because our forums are closed on the weekends.

Thanks,
Shane

#1085860

Shane
Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Konstantinos,

Could you check the php logs for the site to see if there are any errors being printed there?

Also I would recommend using the Astra theme.

Thanks,
Shane

#1085872

[Fri Aug 17 19:47:28.788373 2018] [proxy_fcgi:error] [pid 8931] [client 46.229.168.71:7454] AH01071: Got error 'PHP message: PHP Fatal error: Maximum execution time of 60 seconds exceeded in /home/basenau12/domains/basenautica.com/public_html/wp-content/themes/toolset-starter-child/functions.php on line 23\n'
[Fri Aug 17 19:47:34.904331 2018] [proxy_fcgi:error] [pid 12131] [client 72.252.197.163:65004] AH01071: Got error 'PHP message: PHP Fatal error: Maximum execution time of 60 seconds exceeded in /home/basenau12/domains/basenautica.com/public_html/wp-content/themes/toolset-starter-child/functions.php on line 23\n', referer: hidden link
[Fri Aug 17 19:47:50.162210 2018] [proxy_fcgi:error] [pid 9940] [client 35.187.94.178:34288] AH01071: Got error 'PHP message: PHP Fatal error: Maximum execution time of 55 seconds exceeded in /home/basenau12/domains/basenautica.com/public_html/wp-content/plugins/php-compatibility-checker/vendor/squizlabs/php_codesniffer/CodeSniffer.php on line 298\n', referer: hidden link
[Fri Aug 17 19:52:35.946877 2018] [proxy_fcgi:error] [pid 12131] [client 35.187.94.178:34378] AH01071: Got error 'PHP message: PHP Fatal error: Maximum execution time of 55 seconds exceeded in /home/basenau12/domains/basenautica.com/public_html/wp-content/plugins/php-compatibility-checker/vendor/squizlabs/php_codesniffer/CodeSniffer.php on line 298\n', referer: hidden link
[Fri Aug 17 20:09:05.906911 2018] [access_compat:error] [pid 13085] [client 35.187.94.178:47508] AH01797: client denied by server configuration: /home/basenau12/domains/basenautica.com/public_html/, referer: hidden link
[Fri Aug 17 20:09:05.913761 2018] [access_compat:error] [pid 13666] [client 35.187.94.178:47510] AH01797: client denied by server configuration: /home/basenau12/domains/basenautica.com/public_html/page, referer: hidden link
[Fri Aug 17 20:14:30.029488 2018] [proxy_fcgi:error] [pid 13456] [client 35.187.94.178:34676] AH01071: Got error 'PHP message: PHP Fatal error: Maximum execution time of 55 seconds exceeded in /home/basenau12/domains/basenautica.com/public_html/wp-content/plugins/php-compatibility-checker/vendor/squizlabs/php_codesniffer/CodeSniffer.php on line 298\n', referer: hidden link
[Fri Aug 17 20:21:30.770129 2018] [proxy_fcgi:error] [pid 10674] [client 35.187.94.178:34736] AH01071: Got error 'PHP message: PHP Fatal error: Maximum execution time of 55 seconds exceeded in /home/basenau12/domains/basenautica.com/public_html/wp-content/plugins/php-compatibility-checker/vendor/phpcompatibility/php-compatibility/PHPCompatibility/PHPCSHelper.php on line 80\n', referer: hidden link
[Fri Aug 17 20:24:24.111235 2018] [proxy_fcgi:error] [pid 14067] [client 35.187.94.178:34858] AH01071: Got error 'PHP message: PHP Fatal error: Maximum execution time of 55 seconds exceeded in /home/basenau12/domains/basenautica.com/public_html/wp-content/plugins/php-compatibility-checker/vendor/squizlabs/php_codesniffer/CodeSniffer.php on line 306\n', referer: hidden link
[Fri Aug 17 20:26:18.176556 2018] [proxy_fcgi:error] [pid 13085] [client 35.187.94.178:34886] AH01071: Got error 'PHP message: PHP Fatal error: Maximum execution time of 55 seconds exceeded in /home/basenau12/domains/basenautica.com/public_html/wp-content/plugins/php-compatibility-checker/vendor/squizlabs/php_codesniffer/CodeSniffer.php on line 306\n', referer: hidden link

#1085875

Shane
Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Konstaninos,

Its definitely the starter theme.

What I would recommend you do is to use the astra theme .

Thanks,
Shane

#1085887

My problem that I have to deliver on Monday. Changing themes in 2 days seems to me imposible. Can not you arrange for delivery and furthermore change the theme?
Thanks to the availability

#1087503

Shane
Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Konstantinos,

Unfortunately not. However based on the error that you are getting it seems to me like a server timeout.

What you probably need to do is to increase the max execution time of your server.

To do this please follow the instructions in the link below.
hidden link

Thanks,
Shane

#1087504

Thanks Shane.