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[Résolu] w3tc database cache and toolset pagination

This support ticket is created Il y a 7 années et 6 mois. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/New_York (GMT-04:00)

This topic contains 6 réponses, has 2 voix.

Last updated by Adnan Il y a 7 années et 6 mois.

Assisted by: Tia.

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#447907

if i use w3tc plugin with database cache the pagination shows me not the correct pagenumbers and so on. is there a solution for this problem i have or is it not possible with database cache. thank you and kind regards

#448099

Tia

Thank you for contacting Toolset Support. I am happy to help you with this.

Is the pagination set to update via Ajax?

#448288

hi tia,
no i use the normal pagination ( Pagination enabled with manual transition and page reload).
first i tried the infinity scroll, then i changed to the normal pagination.

thank you and kind regards

#448410

Tia

Can you tell me if you already checked the following?

** IMPORTANT ** Please backup a working copy of site files and database before continuing.

A. Update all Toolset related plugins & WordPress core.

B. Minimal Set Up:
1. All plugins except Toolset related disabled
2. Temporarily change the theme to a default WordPress theme (TwentySixteen)

C. If the issue is gone after Minimal Set Up steps above, activate each plugin one by one to find out which plugin is causing the issue.

Does the issue still persist when you do each step above?

- Do you mind adding screenshots highlighting the issue? You may add images to the thread to help clarify.

- Please edit the first post and add debug information to the thread: https://toolset.com/faq/provide-debug-information-faster-support/

Thank you in advance for the information above.

#448411

hi tia

fyi, i have deleted the views and started a new one (without infinity like before ). but nothing is changed. the totalpages are showing wrong pagenumbers and the next button shows and goes after reached the real end to the empty page.

i have 3 views (where i use the pagination) with this problem. all three views are using the same view-template, could this be the problem? (should not, the query is in the view and not in the view-template).

i have a custom order function to order by custom post types, which wp-views cant handle until now. maybe this could be the problem?

add_filter('wpv_filter_query', 'func_wpv_filter_query', 10, 3);
function func_wpv_filter_query( $query_args, $view_settings, $view_id ) {
        // adjust this condition to decide when to apply the filter
        if ($view_id  == 132876) {  
                add_filter('posts_orderby', 'add_custom_order');
        }
		if ($view_id  == 132875) {  
                add_filter('posts_orderby', 'add_custom_order');
        }
		if ($view_id  == 132874) {  
                add_filter('posts_orderby', 'add_custom_order');
        }
        return $query_args;
}
function add_custom_order($order) {
         global $wpdb;
          return $wpdb->posts . '.post_type ASC';

}

need urgent help 🙂

kind regards

#448433

i have deleted the function. but same problem on the pagination. so it should not be the problem.
plugins are all ok. i use the latest versions of toolset plugins too.

i dont know how to edit the first post. but here is the debug info:

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#448568

Tia

Do you mind if I login and take a look around? Please let me know if the site credentials you are adding is a live site or a testing site.

Also, please let me know the frontend URLs and any backend templates I will need to be looking at.

I would like to request temporary site access. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will request to duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://toolset.com/toolset-support-policy/privacy-security-providing-debug-information-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:

hidden link

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.