Update Error - Toolset

This support ticket is created Il y a 5 années et 5 mois. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Aucun de nos assistants n'est disponible aujourd'hui sur le forum Jeu d'outils. Veuillez créer un ticket, et nous nous le traiterons dès notre prochaine connexion. Merci de votre compréhension.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

Marqué : Types plugin

Ce sujet contient 5 réponses, a 2 voix.

Dernière mise à jour par Minesh Il y a 5 années et 5 mois.

Assisté par: Minesh.

Auteur

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juillet 4, 2019 at 7:04 am #1283741

alexd-6

Hi,

i have a registered Site - when i click the update prozedure - it comes an error:

Das Paket konnte nicht installiert werden. (PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature)

What is wrong?

juillet 4, 2019 at 7:05 am #1283743

Minesh

Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please share what Types plugin version you are using?

Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

juillet 4, 2019 at 7:07 am #1283745

alexd-6

Hi - here is the debug info..
sorry- - thx - alex

juillet 4, 2019 at 7:11 am #1283749

Minesh

Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

First of all - After checking to debug information you shared with us, I found that you are using outdated Toolset plugins. We always recommend running your site with latest stable release plugin version.

*** Please make a FULL BACKUP of your database and website.***
Can you please try to follow the Workaround given with the following link and try to resolve your issue:
=> https://toolset.com/errata/unable-to-register-site-with-toolset-and-update-to-newer-plugin-versions-when-using-types-2-2-23/

juillet 4, 2019 at 7:27 am #1283793

alexd-6

Hi Minesh, yes i wanna update this versions! - But the updates dont work from Backend..

thx - alex

juillet 4, 2019 at 7:39 am #1283807

Minesh

Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

Yes - what you need to do is, you need to update it manually.

Please check the following blog:
=> https://toolset.com/2018/05/toolset-post-relationships-release/
=> https://toolset.com/2018/05/when-if-to-migrate-relationships-in-old-toolset-sites/

Before you update the Toolset plugins to latest official release version:
*** Please make a FULL BACKUP of your database and website.***

Please try to update the Toolset plugins manually from the plugins page:
I suggest you should update ALL Toolset plugins manually for now.
- Deactivate and Delete all Toolset plugins from the plugins page
- Download latest Toolset Types Toolset plugin from your accounts page:
=> https://toolset.com/account/downloads/
- Upload and activate first Types plugin and then you are free to install and activate all other Toolset plugins:

More info:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed