Skip Navigation

[Résolu] Unable to click responsive menu only when Layouts attached to a page

This support ticket is created Il y a 8 années et 3 mois. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Marqué : 

This topic contains 12 réponses, has 2 voix.

Last updated by lindsayH Il y a 8 années et 3 mois.

Assisted by: Luo Yang.

Auteur
Publications
#361293

I noticed that when in mobile view and on a page that I've used the Layouts, I'm unable to expand\click on the mobile menu. On all other pages the responsive menus work fine. I'm using Dynamik as a Genesis child theme.

Not sure if it's bootstrap related as also noticed that I was unable to click into the fields... in mobile view. I solved this by wrapping the rows of the form groups in a div with a row class (though I did 'Auto-Generate User Form' so would have assumed it should have added all the necessary html??) Once I added the <div class="row"> I was able to click into my input fields, but my menus remain un-clickable.

URL: hidden link

#361633
3.png

Dear lindsay,

Is this problem resolved?
I tested the problem page you mentioned above in my phone device, seems it works fine, see the screenshot 3.png, please let me know if you need more assistance for it.

#361674

Hi luoy, no I still have a problem. The link I provided now goes to a 404 page which doesn't use a Layout so all is fine (it's been a few days and I reorganised some pages - so sorry).

Try the link below, which does use a Layout and you will see that just in mobile page my button's to expand the mobile menu are 'unclickable'. Thank you for your help.

hidden link

#361964

Thanks for the details, I can see the problem when I resize the browser window to mobile size, since it is a compatibility problem, could you provide a downloadable for your theme files Dynamik-Gen, and describe detail steps to duplicate same problem, I need test and debug it in my localhost, thanks

#362027
firefox_2016-01-26_09-26-29.png

Hi Luoy, thanks for your help. I can back up the site or I can provide you with the original theme files as I installed them but how do I get these to you? Or I can give you temp Admin access to the actual site, but would want to do this privately?

In Dynamik (Dynamik Design > Responsive), you can select various Navbar Media Query Styles, they all work except the two toggle ones... Let me know if you need more information.

#362244

Please fill below private detail box with login details of your website and ftp access. thanks

#362627

Thanks for the details, I am checking in your website, will feedback if there is any found.

#362992

Since it is a live product website, I can not debug it without deactivate plugins and switch themes, could you export your database with mysql tools (PHPmyadmin), and post a downloadable URL for the database dump file in below private detail box, I need to debug it in my localhost, thanks

#363492

Thanks for the details, I can download the database dump file, and trying to duplicate same problem in my localhost, will feedback if there is any found.

#363887

Thanks for the details, since it is a compatibility problem, it is hard to debug the problem, I just tested it in your website:
hidden link
Both menus work in mobile size window.
using below layout:
hidden link

I suggest you create a empty page template without the menus items in it, manually add the menus into layout as above layout.

#364338

That causes other issues re the responsive menu display. I will see if I can work out the conflict or find out any further information that will help trouble shoot and get back to you. Many thanks.

#364447

I added this to functions php, which helped a lot. A bit of tidying to correct some CSS... but it may help point someone in the right direction if using Dynamik and Vertical Toggle menus.

//* Reposition the primary navigation menu before header
remove_action( 'genesis_header_right', 'genesis_do_nav' );
add_action( 'genesis_before_header', 'genesis_do_nav', 12 );

//* Reposition the secondary navigation menu before header
remove_action( 'genesis_after_header', 'genesis_do_subnav' );
add_action( 'genesis_before_header', 'genesis_do_subnav', 13 );

//* Reposition the primary mobile nav before header
remove_action( 'genesis_header_right', 'dynamik_mobile_nav_1', 9 );
add_action( 'genesis_before_header', 'dynamik_mobile_nav_1', 10 );

//* Reposition the secondary mobile nav before header
remove_action( 'genesis_after_header', 'dynamik_mobile_nav_2' );
add_action( 'genesis_before_header', 'dynamik_mobile_nav_2', 12 );

#364450

PS... also using a Header Menu.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.