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[Fermé] Saving CRED form takes a long time

This support ticket is created Il y a 9 années et 1 mois. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 5 réponses, has 2 voix.

Last updated by Bigul Il y a 9 années et 1 mois.

Assigned support staff: Bigul.

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#112576

I have a form which is part of a view template, and there are 3 other views in that template.

The problem I am facing now is that the time to save a form takes more than 10 seconds. My form is quite large, about 20+ fields, but I don't expect it to be that long.

I have a dev sandbox which I can allow you access to try it out. Let me know who I can send the credentials to

#112743

Bigul
Supporter

Dear fred,

Hope you are using latest version of CRED and WordPress. I will discuss it with our developers and update you. Please wait.

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With Regards

Bigul

#112999

Yes, I'm using the latest.

I tried removing all the views, and I tried deleting all fields and leaving only 1 field to save. It will also take the same amount of time..

#113145

Bigul
Supporter

Dear Fred,

Please let me know about the following to get back understanding of your website.

1) Other plug-ins you are using
2) You theme
3) Your OS and PHP version

Please do the following if you are not on live version.

Please take a backup. Then deactivate other plug-ins one by one and check issue exist or not. If issue exist please switch back to default 2012 theme and check issue is exist or not.


With Regards

Bigul

#113149

I changed my theme to Twenty Twelve. Surprising, the saving time improves, from 10+ secs to 1 sec.

Oh dear.. I'm using awake theme from mysitemyway.com and I really love it. Why will it affect performance?

#113218

Bigul
Supporter

Dear Fred,

I have sent you a mail. Please reply me with your theme for further debugging.


With Regards

Bigul

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