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[Résolu] Parametric search no longer working in Chrome/Firefox.

This support ticket is created Il y a 6 années et 3 mois. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 réponses, has 2 voix.

Last updated by Alan Il y a 6 années et 3 mois.

Assigned support staff: Shane.

Auteur
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#434433

Hello

I have a parametric search that allows users to filter items according to product features, you can see it here: hidden link

The form does not have a submit button, but updates immediately when an option is selected, accompanied with a spinner to indicate to the user that it's "thinking".

Up until recently, this worked fine, but just recently I have noticed that it is not working on Chrome and Firefox, but it does still work on Internet Explorer.

Any ideas please?
thanks
Alan

#434586

Shane
Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Alan,

I suspect that this is being caused by a plugin conflict as there is a javascript error on the website.

What I recommend that you do is to temporarily disable all your non-toolset plugins and try again.

Once you have done that please let me know if the problem remains.

Thanks,
Shane

#434858

Hi Shane

Thank you, I was able to track the problem down to some code I had added to my functions.php which made all js scripts code asynchronously.
This was causing the error.

Many thanks
Alan