My support ticket was marked closed unexpectedly

This support ticket is created Il y a 4 années et 8 mois. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	14:00 – 18:00	13:00 – 18:00	-

Supporter timezone: America/Jamaica (GMT-05:00)

Marqué : Types plugin

This topic contains 5 réponses, has 2 voix.

Last updated by Shane Il y a 4 années et 8 mois.

Assisted by: Shane.

Auteur

Publications

août 14, 2019 at 8:18 pm #1316641

katrina

I am trying to: Reach support with an issue with Toolset via the forum

Link to a page where the issue can be seen: My last support ticket

I expected to see: A reply to my support ticket

Instead, I got: My support ticket was marked closed unexpectedly

Hello, Does the support system work differently these days? my support ticket was closed but I received no communication or response from the support team. Did I do something incorrectly in my support ticket?

août 14, 2019 at 8:33 pm #1316649

Shane

Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Katrina,

Could you point me to the ticket that was closed.

Now our support tickets are first opened as chats, if there is no response then the tickets are closed.

Thanks,
Shane

août 14, 2019 at 8:35 pm #1316651

katrina

Hi Shane! Ahhh i see. It's a new system. So my ticket was the one regarding not being able to update plugins.

août 14, 2019 at 8:41 pm #1316695

Shane

Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Katrina,

So there could be quite some issues here. Unfortunately you didn't provide the debug data for your site.

However if you are using an older version of types such as any version of Types 2 then you will need to perform a manual update of the types plugin before you're able to update the other plugins.

You can download the latest version of Types from the link below.
https://toolset.com/account/downloads/

Thanks,
Shane

août 14, 2019 at 8:44 pm #1316697

katrina

Hi Shane, Ok, I'll manually update plugins and see how that works...

août 14, 2019 at 8:53 pm #1316703

Shane

Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Katrina,

Thank you, please update me as soon as the process is finished.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.