Skip Navigation

[Résolu] i get the attached error.

Ce fil est résolu. Voici une description du problème et la solution proposée.

Problem:

Some JS errors when edit Toolset forms.

Solution:

It should be some compatibility issues with plugins:

- File Manager Advanced
- FileBird

Relevant Documentation:

This support ticket is created Il y a 3 années. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Marqué : 

This topic contains 6 réponses, has 2 voix.

Last updated by Ido Angel Il y a 3 années.

Assigned support staff: Luo Yang.

Auteur
Publications
#1446579

already tried disabling all plugins and using the 2020 theme - still the same.
In the console window, when editing the form, i get the attached error.

#1446593

Luo Yang
Supporter

Languages: Anglais (English ) Chinois simplifié (简体中文 )

Timezone: Asia/Hong_Kong (GMT+08:00)

form-error.JPG

Hello,

There isn't the same problem in my localhost with your database dump file, see screenshot.

So it should be a compatibility or server issue of your website, if you need assistance to locate the problem, please provide a test site with the same problem, fill below private message box with website credentials and FTP access, I need to test and debug it in a live website

#1446607

Luo Yang
Supporter

Languages: Anglais (English ) Chinois simplifié (简体中文 )

Timezone: Asia/Hong_Kong (GMT+08:00)

Can you provide the FTP access too?
It is required to debug such kind of problem, private message box enabled again, thanks

I will check it in tomorrow morning.

#1447985

Luo Yang
Supporter

Languages: Anglais (English ) Chinois simplifié (简体中文 )

Timezone: Asia/Hong_Kong (GMT+08:00)

Your website is using 35 plugins and a custom theme, I need your permission to deactivate plugins and switch theme, please backup your website first, then update here.

#1448567

Hey
Best use a dev site, same preferences:

hidden link

thx!

#1450187

Luo Yang
Supporter

Languages: Anglais (English ) Chinois simplifié (简体中文 )

Timezone: Asia/Hong_Kong (GMT+08:00)

Thanks for the details, I can log into your website, here are what I found, after deactivate below three plugins:
- File Manager Advanced
- FileBird

I can see the Toolset forms works fine, no JS errors, can you comfirm it? thanks

#1450219

My issue is resolved now. Thank you!
I guess I had to cleanup the taxonomies, because earlier with all plugins deactivated the problem perssisted.
Thanks Luo!