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[Résolu] Grid layout displays only one column for logged-out users

This support ticket is created Il y a 3 années et 7 mois. There's a good chance that you are reading advice that it now obsolete.

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Ce sujet contient 2 réponses, a 2 voix.

Dernière mise à jour par alexG-4 Il y a 3 années et 7 mois.

Assisté par: Shane.

Auteur
Publications
#1868861

The grid layout functionality seems to have disappeared - but only for logged out users.

The video shows the problem on several pages:
lien caché

I am using the Astra Theme.
I disabled all the Custom Layout in case they were causing the problem.
I also removed all additional CSS.

Neither of those changed the behaviour.

Thanks

Alex

#1869001

Shane
Supporter

Les langues: Anglais (English )

Fuseau horaire: America/Jamaica (GMT-05:00)

Hi Alex,

Thank you for getting in touch.

It seems that one of the plugin that you have installed is causing the issue or not loading the css for logged out users.

What I would do is to recommend disabling all the non-toolset plugins and checking again. I suspect it could be caused by this plugin here "SG Optimizer " so I would start from there and check and then continue.

Thanks,
Shane

#1869175

Doh!

I should have checked the plugins - as I normally do when debugging.

Thanks, Shane: you got it in one - SG Optimizer!

My issue is resolved now. Thank you!

Alex

Ce ticket est maintenant fermé. Si vous êtes un client de Toolset et que vous avez besoin d'aide, veuillez ouvrir un nouveau ticket d'assistance