Skip Navigation

[Résolu] Cred doesn't save selecte values

This support ticket is created Il y a 3 années et 1 mois. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 7 réponses, has 2 voix.

Last updated by Ido Angel Il y a 3 années et 1 mois.

Assigned support staff: Minesh.

Auteur
Publications
#1423119

Hi,
In continuation to this thread:

https://toolset.com/forums/topic/cred-saving-and-not-saving-data/

The problem occurs ALSO in select fields, not only the checkboxes. This in only after updating to WordPress 5.3.2.
the hotfix suggested here: https://toolset.com/errata/toolset-form-doesnt-save-checkboxes-field-values/ - doesn't solve the select field issue.

Thanks!

#1423211

Minesh
Supporter

Languages: Anglais (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Thank you for raising this but I just checked with my test site which is having WP 5.3.2 and all Toolset plugins are updated to the latest official release and already applied the fix which is shared in the following errata page:
=> https://toolset.com/errata/toolset-form-doesnt-save-checkboxes-field-values/

Then, I checked with the form which is having a select dropdown field and when I submit a new entry with form, in the backend I can see the option which is selected while submitting the form. Am I missing any step here?

#1423213

Hey Minesh,
Try updating an already submitted post.
Thanks!

#1423227

Minesh
Supporter

Languages: Anglais (English )

Timezone: Asia/Kolkata (GMT+05:30)

Do you mean I should try to submit already created post using Toolset Edit post form or from backend admin?

#1423271

Minesh
Supporter

Languages: Anglais (English )

Timezone: Asia/Kolkata (GMT+05:30)

However - just now I checked both the cases while editing the entry from backend admin and created the post edit Toolset form and tried to update the select box option to another option and it just works fine. I am not able to reproduce this issue on my test site.

Just try to run a basic compatibility test to rule out any possible conflict with theme/plugins:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?

if your issue still persists, Please share the duplicator copy of your site and link to pages where I can see the issue.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#1423273

the issue with select field is with a cred form editing the post, not creating a new one.
i've checked it - it's definitely an issue with wordpress. once i downgraded to wordpress 5.0 - it worked.
thx!

#1423279

Minesh
Supporter

Languages: Anglais (English )

Timezone: Asia/Kolkata (GMT+05:30)

That's really strange as I acknowledge with the previous reply I checked both in admin and edit post form but I could not able to reproduce the issue.
=> https://toolset.com/forums/topic/cred-doesnt-save-selecte-values/#post-1423271

Can you please send me a duplicator copy of your site and problem URL where I can see the issue?

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#1423297

Hey - Ok - once updated to wordpress 5.3.2 it's working fine. On 5.3.1 - didn't.
Thanks Minesh!