Problem: I have a Form email notification configured to send when the Form is submitted with field conditions. The problem is the notifications are always sent, regardless of the field conditions.
Solution: Right now, field conditions are not considered with "AND", they are considered with "OR". In other words, if you choose "When the form is submitted" and add field conditions, the notifications will be sent any time the Form is submitted regardless of the custom field values. We are working on making this more intuitive but for now you must choose "When custom fields are modified" in order to use additional field conditions.
Problem: I am experiencing slow page load times, and it appears that slider caching is not working. When I reload the page, the slider loads the content again.
Solution: Slider caching doesn't hold on to content across page reloads, it holds on to content as the Slider paginates in a loop. You can improve the performance of this page by reducing the number of pages cached in each View, reducing the number of Views with automatic pagination, and upgrading to PHP 7. If any individual database queries take longer than 0.5ms, we can investigate those queries in more detail.
Problem: I would like to automatically connect multiple posts in a M2M relationship. The GUI lets me connect each post manually, but I would like to automate the process. I would like to query all the posts in one custom post type, which have one specific taxonomy term, and relate those posts to 3 specific posts from another custom post type.
Solution:
Create a backup of your site and database first. Then insert this code in functions.php. This code creates a shortcode which calls a custom get_posts query to get the posts in one specific category, and uses the toolset_connect_posts API to loop over each of those posts and connects it to all 3 posts in the other custom post type. Place the shortcode on a page, then load the page once in the front-end. Finally remove the code from functions.php and remove the shortcode from the page. Custom code follows:
I have a View with a few Images displaying in it.
When I load it on the front end, it takes forever to finish loading the page.
If I paginate the View it does not get any better.
Solution:
If you have images in your loop the and use a shortcode similr to
Problem:
I have a ticket where I do not receive any reply even if I comment on it.
What should I do?
Solution:
1. Make sure the ticket is not paginated and the Supporter eventually is still waiting for your reply.
2. If you are sure you are the last one who replied, and the ticket is not "Escalated to 2nd Tier", please contact https://toolset.com/need-help-toolset/ and report the issue you experience.
3. If the Ticket is in "Escalated to 2nd Tier" state it may take longer for the Supporter to come back to you, but if you feel it's too long, use #1 above.
It is our greatest priority to give you a timely reply, hence let us know when you feel you need to wait too long!
We document known issues and their solutions in Toolset errata. Save time by checking there first and seeing if what you are facing is a known issue. This list is kept short. We do our best to resolve all known issues with every release of Toolset plugins.
Support Policy
Toolset staff will help you use the Toolset plugins correctly, provide any information you need, help troubleshoot problems and advice on best-practices.
Please make sure to issue only one topic per each support ticket.
