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[Resolved] WP-Admin acting strangely

This thread is resolved. Here is a description of the problem and solution.

Problem: When I login to wp-admin, the normal dashboard is replaced with an unstyled form that says "Create a new Relationship Form" and "Use an existing Form".

Solution: Ask your host to activate the mbstring extension on your server.

Relevant Documentation:
https://toolset.com/toolset-requirements/

This support ticket is created 5 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 4 replies, has 2 voices.

Last updated by geoffD 5 years, 2 months ago.

Assisted by: Christian Cox.

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#1199357
Screen Shot 2019-02-12 at 16.41.58.png

Hello!

For some reason, whenever I try to login to my dashboard via wp-admin I get a very strange screen (image attached).. The full url is:

hidden link

The front end site is working fine but I just can't access the Toolset back end..

Best wishes

Geoff

#1199362

I didn't get a reply?

#1199378

Hi, I've seen this issue before:
https://toolset.com/forums/topic/create-a-new-relationship-form-hijacks-all-of-wp-admin/
In that ticket, the solution was to ask the host to activate the mbstring extension on their server. This extension is part of the Toolset requirements you can see here: https://toolset.com/toolset-requirements/

Please ask your host to activate this extension, make sure all your Toolset plugins are up-to-date, and let me know if the problem is not completely resolved.

#1199460

Hi Christian
Thank you for your support so far. It's reassuring to know that this is a common issue. The host provider has now activated the mbstring extension on the server (php70-php-mbstring - 7.0.33-2.2.3.cpanel) but the issue has still not been resolved... Please can you help
Best wishes

Geoff

#1199469

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.