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[Resolved] WordPress plugins download fails

This support ticket is created 5 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 6 replies, has 2 voices.

Last updated by tony 5 years, 2 months ago.

Assisted by: Shane.

Author
Posts
#1237228

I am trying to: Update my Toolset plugins

I usually update my Toolset plugins using the standard WordPress facility. Other plugins are updating fine but Toolset ones are failing with:

Update Failed: Download failed. Not Found

I can download manually (takes more time) but wondered why this was no longer working.

Thanks
Tony

#1237230

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…
Updating Plugin Toolset Access (1/4)

Downloading update from https://toolset.com/?download=11876&version=2.7.1&site_key=IekSBq1yvM…
Unpacking the update…

An error occurred while updating Toolset Access: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Updating Plugin Toolset Forms (2/4)

Downloading update from https://toolset.com/?download=19926&version=2.3.6&site_key=IekSBq1yvM…

An error occurred while updating Toolset Forms: Download failed. Not Found
Updating Plugin Toolset Types (3/4)

Downloading update from https://toolset.com/?download=655&version=3.2.7&site_key=IekSBq1yvM…

An error occurred while updating Toolset Types: Download failed. Not Found
Updating Plugin Toolset Views (4/4)

Downloading update from https://toolset.com/?download=308&version=2.8.0.1&site_key=IekSBq1yvM…

An error occurred while updating Toolset Views: Download failed. Not Found

Disabling Maintenance mode…

All updates have been completed.

#1237320

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tony,

Thank you for getting in touch.

Could you try install the plugins by going to Plugins -> Add New and click on the commercial tab.

Thanks,
Shane

#1237325

Hi Shane

I tried using this tab and all 4 downloads failed:

The package could not be installed. (PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature)

Kind regards
Shane

#1237329

Hi Shane

I just tried the standard plugin updates facility in WordPress and all 4 plugins have updated!

Very strange.

Anyway I am now up to date so thanks for your help.

Tony

#1237331

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tony,

Great to see that it is all resolved now.

Mind marking this one as resolved?

Thanks,
Shane

#1237332

My issue is resolved now. Thank you!

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.