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[Resolved] Why does this upgrade issue keep occuring?

This support ticket is created 4 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 2 replies, has 2 voices.

Last updated by jeffS-2 4 years, 1 month ago.

Assisted by: Shane.

Author
Posts
#1547471
Screen Shot 2020-03-11 at 10.48.13 AM.png

Almost every time there is an update for a Toolset plugin, I get the message, "You must have a valid subscription in order to get upgrades or support for this plugin. Purchase a subscription or enter an existing site key."

Terribly annoying!
Yes, I can go and enter my key for this site and then update the plugin. But, I have been using Toolset on this site for over 5 years, and this has been occuring for at least 6 months.

Why is this happening?

Jeff
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#1547523

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jeff,

Thank you for getting in touch.

The issue here was with our servers here. However this should've been resolved.

If you go to Plugins -> Add new -> Commercial and hit Get Update what do happens?

Please try this and let me know.
Thanks,
Shane

#1547573

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.