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[Resolved] WHen I try to update my plugin via admin I get error: Update Failed

This support ticket is created 7 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 1 reply, has 2 voices.

Last updated by Luo Yang 7 years, 8 months ago.

Assisted by: Luo Yang.

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#426420

When I try to update the views plugin I get the following error: Update Failed: Connection lost or the server is busy. Please try again later. I have tried a nunmber of times.

#426519

Hi McElhinney,

This is abnormal, and I can not duplicate same problem in my localhost, please try this:
1) deactivate other plugins and switch to wordpress default theme, and test again
2) Enable PHP debug mode, copy and paste the debug logs here
PHP Debugging
In case you think that Types or Views are doing something wrong (what we call a bug), you should enable PHP error logging. Again, edit your wp-config.php file and add the following:

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');
This will produce a file called ‘error_log.txt’ in your WordPress root directory. Make sure that the web server can create and write this file. If it cannot, use an FTP program to create the file and make it writable to Apache (normally, user www-data).
https://toolset.com/documentation/user-guides/debugging-types-and-views/

3) Also you can update Toolset plugins with FTP manually, see document:
https://toolset.com/documentation/installation/
section "Initial Install (if you don’t have Types plugin)"

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.