[Resolved] When a search is reset, eternal waiting response is obtained

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[Mario Hernandez]

Hello!

thanks for your great platform!

We have developed a classified map, and wherever a search is made, after it, when the reset button is clicked, an eternal waiting response is obtained.

For example, after this search:

hidden link

You click on "Nouvelle recherche" aka reset button, and prepare to wait.

What can we do?

[Christian Cox]

Hi, there seems to be a JavaScript error in some custom code here. Please see the attached screenshot. Can you resolve this error so we can continue to troubleshoot?

[Mario Hernandez]

Thank you Christian,

I have fixed that error and still see the problem.

What do you think it could be happening?

Thanks,

Mario

[Christian Cox]

I don't think the JavaScript error was fully resolved. There is still an unexpected end of script error logged. I think you just need to close out one more function call at end of the script:

...
jQuery("html, body").animate({scrollTop: 0}, "fast");
});
});
}); // add this line to fix the JS unexpected end of script error please

If this does not resolve the problem, I need to get more information about the server error. My admin login credentials are no longer working, unfortunately. Do you have server logs active with WP_DEBUG? If you're not familiar with server logs, I can show you how to activate them temporarily. Go in your wp-config.php file and look for

define('WP_DEBUG', false);

Change it to:

define('WP_DEBUG', true);

Then add these lines, just after the WP_DEBUG line:

define('WP_DEBUG_LOG', dirname(__FILE__) . '/error_log.txt');
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

Now try to reset the search again to produce the 502 bad gateway error. This should create an error_log.txt plain text file in your site's root directory. You can use FTP or a File Manager in your server Control Panel to download the error log.. Please open that file with a text editor and copy all the contents. Paste the contents in your next reply. Once that is done, you can revert the changes you made to wp-config.php and delete the log file with FTP.

[Mario Hernandez]

Thank you Christian for your kind support.

I have renewed your access. Please, use the credentials already given.

I have applied your closing tags and I believe the error still appears.

However, as far as I know, I don't get a 502, but an eternal waiting time.

Please, let me know if you have success accessing our wordpress.

Thanks,

Mario

[Christian Cox]

No, the admin credentials still do not work for me. Please check and provide updated credentials.