I am using Beaver Builder Theme. When I try to preview cred form all I get is shortcodes. If I swith back to wp 2016 theme I can preview forms. an you tell me the page template cred forms is calling when doing a preview.
Thank you for contacting WPML Support. I am happy to help you with this.
I am not exactly sure what is causing this. Do you mind passing a zip copy (via Google Drive or Dropbox) of the Beaver Builder Theme so I may duplicate this issue on my end?
Yes the form renders fine on the frontend. Usually I do a quick creation using wizard then place form on page. This way I can preview edits. Or if I am going to batch a few forms I will switch to 2016 theme and preview while creating in wizard. But switching back and forth between themes not good. I was curious to what page template cred uses when generating preview perhaps I could work this out with theme developer.
Do you mind if I login and take a look around? Please let me know if the site credentials you are adding is a live site or a testing site.
Also, please let me know the frontend URLs and any backend templates I will need to be looking at.
I would like to request temporary site access. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will request to duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
We do need it per thread in case this particular ticket is escalated to our developers and 2nd Tier. In that case they wouldn't know where to look so it's best to have it as well in this thread. Thank you for understanding. I have enabled the private box.
I have finished debugging. The issue needs further investigation.
I am going to escalate your ticket to 2nd Tier support where they can take a deeper look into the matter. Either a team member from 2nd Tier support or myself will update this thread with progress as it comes along.