[Closed] Website shows TIMEOUT issue, whenever i update my Toolset plugins ?

[Author]

Posts

[brandonR-4]

Its been couple of months, and whenever i try to update my Toolset plugins, my website crashes after update. The update works fine and it is only after few mins site start showing timeout issues.

Then i have to degrade to older versions of Toolset.

This is the link to my website hidden link

[Jamal Supporter Languages: English (English ) French (Français ) Timezone: Africa/Casablanca (GMT+01:00)]

Hello and thank you for contacting the Toolset support.

Can you please paste your Toolset Debug information in the Debug information field, so I can know the exact versions you currently have?
- https://toolset.com/faq/provide-debug-information-faster-support/

I suspect that this issue is caused by a caching plugin. But, I would recommend trying the following in a staging site.
- Register the staging site to get automatic updates.
- Update Toolset plugins.
- Purge any cache available, from a caching plugin, and at the server level, if available, your hosting provider should help with that.

[brandonR-4]

I cannot flipping take this ... anymore. Please fix my site, it's killed me for 6 months, crashes.

I can't create a staging site too many plugins dont work. Thoughts on dug logs?

[brandonR-4]

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[Jamal Supporter Languages: English (English ) French (Français ) Timezone: Africa/Casablanca (GMT+01:00)]

I understand the frustration that you may feel regarding these updates issues. And we'll do our best to help.

We have not heard similar cases from our users, so I won't be sure that's related to Toolset. In fact, I suspect, one of the following:
- The caching layer, that makes the requests take too much time.
- A server issue(PHP maximum execution time, memory, space, etc.)
- Maybe a conflict with the theme or another plugin.

If you can't provide a staging site, I suggest providing a copy of your website and I'll check it locally. We prefer Duplicator copies as described here https://toolset.com/faq/provide-supporters-copy-site/
Please use filter to reduce the size of the copy as described in this video around 1:00 hidden link
If Duplicator fails to create a copy, we'll need a database copy/export, plugins, and theme folders, all in a zip file.
Your next reply will be private to let you share the download link safely.

I'll also need to know where do your encounter these timeout issues, so I can test that after updating the copy locally.