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[Resolved] upon update a view disappeared from the site. Happily would provide detail/login

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Last updated by Minesh 4 years, 9 months ago.

Assigned support staff: Minesh.


I am trying to: update plugins on a staging copy of
live: hidden link
updated staging: hidden link

I visited this URL:
Where the core and plugins had just been updated: hidden link

I expected to see:
A table of content as on live: hidden link

Instead, I got:
No content: hidden link

The core and all of the active plugins are up to date.



Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

This is strange that view is not displaying after plugin update. I see the page break in the middle so there must be fatal error.

Could you please activate WP_DEBUG from wp-config.php file and send me possible errors for review.

Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?

Do you see and errors on your server logs:
[Section: "PHP Debugging"]

If none of above step help you to find anything useful.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.