[Resolved] Upgraded to 2.2.16 and got fatal error on toolset.settings.class.php line 177

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[joshuaW-3]

Sure go ahead

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Joshua,

I ran into a few issue with creating the duplicator package.

I see that your server doesn't have php Zip Archive Enabled, this will allow me to get the export as a zip file.
Also your server doesn't have support for mysqli .

Could you check with the server admin for this and let me know so we can proceed from there.

Thanks,
Shane

[joshuaW-3]

First, I will look into the Zip Archive problem. Second, WordPress does not work on a server without mysql support because it has to setup a database. So what the ... are you talking about? If you use the cpanel login I gave you it should be pretty obvious that is works.

[joshuaW-3]

I just enable Zip archive on the server.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Joshua,

Mysqli is actually an extension for php which is different from mysql. The duplicator plugin is saying its not enabled 🙁

Could you check this as well and let me know.

Thanks,
Shane

[joshuaW-3]

I understand now I apologize for the response. MySQLi is now active I on the server. Please, let me know if it still have an issue.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Joshua,

Awesome, so the good news is the site works normal on my end. I actually didn't do anything much just restore the site's backup.

However I did notice that your access plugin is outdated, Could you try updating this plugin and let me know if the issue is resolved.

Thanks,
Shane

[joshuaW-3]

With the toolset plugin enabled and all the information still showing on the front page??

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Joshua,

Actually there is nothing on the frontpage because the homepage content area is empty.

However the rest of the pages are working.

Thanks,
Shane

[lisaZ]

I have the same problem! :/

[joshuaW-3]

The lack of any home page is a problem and I can only use the site normally because I have the toolset types plugin deactivated.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Joshua,

I see that you have views version 1.9 and this is why there is the fatal error because views version 1.9 is not compatible with the latest version of types.

I would recommend updating to the latest version of views.

Thanks,
Shane

[joshuaW-3]

Well I cannot do that without paying for you plugin which we did not do when we originally used it. Can I get the older version of the types plugin that is compatible with views for now. That way it is working until we can contact this client about whether they want to pay to update there plugin to your latest version.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Joshua,

Actually we don't have an older version of the plugin however you can get around this problem by commenting out this line in the plugin.
WPV_Settings::get_instance() in /home/acisales/public_html/wp-content/plugins/types/vendor/toolset/toolset-common/inc/toolset.settings.class.php on line 177

This should cause the error to stop showing, however due to the incompatibility i'm not sure what else will get broken .

Thanks,
Shane