Updates not showing

This support ticket is created 4 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Europe/London (GMT+01:00)

Tagged: Types plugin

This topic contains 3 replies, has 2 voices.

Last updated by idigon 4 years, 1 month ago.

Assisted by: Nigel.

Author

Posts

February 28, 2020 at 10:05 am #1531751

idigon

I am trying to:
Update to the latest version

I expected to see:
New update available in WordPress

Instead, I got:
No update is showing

This has already happened in the past (see: https://toolset.com/forums/topic/update-not-showing/)
I have Toolset Access v. 2.8.3
In the Toolset webpage (Downloads section) I see version 2.8.4
But when I access my WordPress site, no update is showing for Toolset Access.
I have tried:
1) going to Dashboard -> Updates and clicking on "Check Again".
2) Going to Plugins -> Add new -> Commercial -> Toolset -> Check for updates
But none of these is working.

Btw, my account type is "WPML - complementary" (last time the issue was related to this)

Thanks,

February 28, 2020 at 10:21 am #1531759

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Hi there

I dealt with this before.

Let me re-open the same internal ticket to get clarification about why this might be happening again.

I'll report back when I get a reply.

February 28, 2020 at 10:53 am #1531825

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Can you try checking for updates again?

The systems team made a temporary update just now, and are looking into a permanent solution.

February 28, 2020 at 3:02 pm #1532371

idigon

Thanks Nigel! It worked!

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.