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[Escalated to 2nd Tier] Updated changed something

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This topic contains 7 replies, has 2 voices.

Last updated by Shane 11 months, 1 week ago.

Assigned support staff: Shane.

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#1330629

I am trying to: Display Parent Categories

Link to a page where the issue can be seen: hidden link

I expected to see: The Subcategories displayed on the top of the page before the divider

Instead, I got: Nothing displays.

#1330647

I was helped a while back to get my shop to show subcategories. It was working great right up to the point where I had to update the Toolset plugins. Then the whole thing broke. The shop page did not display anything at first. I had to change things around to get that back up, but as you can see the shop grid no longer displays the subcategories on the top of the page.

#1330813

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cristian,

I see the issue. However I believe this is a bug.

Would you mind if I took a copy of the site to have a further look?

Also In order to resolve the issue you can add the view contend directly to the view loop rather than using a content template in the view.

Looking forward to hearing from you.

Thanks,
Shane

#1330821

Yes, please make a copy of the site for you to troubleshoot. I also believe it's a bug since it was working and now it is not.

#1330845

Which view are you talking about? I can definitely change that if it fixes the issue.

#1330863

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

The issue is on this view here hidden link

Just move the contents out of the content template, directly to the view loop.

Replace each instance of


[wpv-post-body view_template="loop-item-in-product-subcategory-views"]

with


<div class="category-box">
   <h3>[wpv-taxonomy-link]</h3>
  <div class="product-thumb"><a href="[wpv-taxonomy-url]"><img src="[wpv-woo-productcategory-images]"></a></div>
</div>

This should be a suitable workaround while I investigate the issue further with out team.

Thanks,
Shane

#1330889

This indeed fixed the issue. So the bug is in the way views bring in the content template? I will leave this issue as unresolved, so you can provide me feedback. But Shane, thank you once again. I would have not attempted this.

#1330909

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Escalated