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[Resolved] Update not showing

This thread is resolved. Here is a description of the problem and solution.

Problem: The option to update the Access plugin seems to have disappeared.

Solution: Older "WPML - complementary" accounts included Access. Because this account type is no longer offered Access was missing from the list of available plugins passed in a JSON file in the custom installer. This has now been fixed, but may require you to press the Check for updates button on the installer page.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.


This topic contains 17 replies, has 2 voices.

Last updated by idigon 2 years, 6 months ago.

Assigned support staff: Nigel.


Thanks Nigel!



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Hello again.

This should hopefully be fixed, although in your particular case I'm not sure if it is going to help you.

The "WPML - complementary" account is no longer offered but we weren't maintaining the availability of Access to existing users with this account type, and this has been remedied (although it will require clicking the "Check for Updates" button to reload the required JSON file).

The installer code for Toolset plugins is bundled with Types, but you are not using Types on your site and I'm not sure whether you should see Toolset plugins when the installer code comes from WPML (which you are using).

The quickest way to know for sure is for you to just try it and see.

Could you please do that, and if it doesn't help I'll seek further clarification from my colleagues.


Thanks so much Nigel! It's working now.