[Resolved] Update Failed: Download failed. cURL error 28

[Author]

Posts

[martinE-4]

I reported this problem a few weeks ago and was told toolset servers were the problem. (only Toolset Types updates successfully, Framework Installer, Views, Layouts, Module Manager all fail with same error. (cURL error 28: Operation timed out after 300000 milliseconds)

When will it be fixed? I want to update to the latest version without the hassle of manual update. Sorry to keep asking but it is rather inconvenient. Many thanks for checking up on this for me. Can we keep this thread open until it is resolved please? Otherwise I have to keep reposting every few weeks.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Martin,

Thank you for contacting our support forum.

You should be able to update normally now as the problem should've been resolved.

The thread will remain open as long as you update it at least once a month.

Thanks,
Shane

[martinE-4]

No, that is why I just posted again today. I've tried again just now but the problem persists. Please ask why. Wp-Types auto updates fine, but the other Toolset ones do not. All my other 3rd party plugins are fine. It is just these Toolset plugins that won't do auto update.
thanks
Martin

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Martin,

I'm checking with the team as we speak right now.

I see where this is a known issue what I would like is for you to provide me with admin access to the website so I can investigate the issue.

After which I will escalate your ticket to our second tier supporters.

The private fields have been enabled.

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Martin,

Thank you for the credentials but I wasn't able to access the site, is it located on a private server?

Please let me know.

Thanks,
Shane

[martinE-4]

It's a private server held in Ottawa, Canada and maintained by the Canadian Mathematical Society. Did you get the private key I sent in the folder field for the FTP info before?
Martin

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Martin,

I'm not able to access the website itself.

Do i need to add something to my Host file in order to access? Our second tier supporters are also getting involved and want to have a look at this as well.

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Also if possible I would highly advise setting up a test site for this.

Thanks,
Shane

[martinE-4]

Hi Shane
Ok, I'll work on getting a test site up and get back to you.
thanks
martin

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Martin,

Awesome, I'll enable the private fields and you can respond once the site and credentials are ready.

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Martin,

Could you please try adding this to the functions.php file ?

   //adjustments to wp-includes/http.php timeout values to workaround slow server responses
    add_filter('http_request_args', 'toolset_support_http_request_args', 100, 1);
    function toolset_support_http_request_args($r)
    {
        $r['timeout'] = 400;
        return $r;
    }

    add_action('http_api_curl', 'toolset_support_http_api_curl', 100, 1);
    function toolset_support_http_api_curl($handle)
    {
        curl_setopt($handle, CURLOPT_CONNECTTIMEOUT, 400);
        curl_setopt($handle, CURLOPT_TIMEOUT, 400);
    }

If this works then I would like for you to ask the hosting company to increase the timeout.

Thanks,
Shane

[martinE-4]

Shane
The site is down (all blank). Can you help me fix it? Something you did...
Martin

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Martin,

No we weren't able to access the website so no editing or changes were made on the site.

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Martin,

When I go to the site I'm getting an error 500 so our team wasn't able to access the website at all to do any changes .

There could be something is the server logs that could help. Maybe an auto update ?

Thanks,
Shane

[martinE-4]

Thanks. Site is up again. Minor issue with Slimstat plugin. Seems in the last few days they had an error which caused many sites to get the white screen of death. Anyways, all fixed. I'm trying the functions.php edit you asked about to test the longer timeout. I'll let you know in a few minutes if it worked.